Webinars
Past Webinars
SWPTA WEBINARS CAN BE VIEWED ON THE SWPTA YOUTUBE CANNEL
Why “Collection Rate” is the Most Important Metric for your Parking Citation Program….and How to Calculate It
Speaker: Mike Nickolaus, Independent Consultant
Description
- What’s the difference between “collection rate”, “windshield rate”, “payment rate”, “closure rate”?
- What about partial payments and dismissed tickets?
- What if we can’t find the registered owner’s name and address?
- What figure should go in the numerator? Number of paid tickets? Dollar value? And what about the denominator?
- Over what time period should we calculate the rate?
- Doesn’t my software system have a report showing this number?
- Is there really a difference in collection rates between vendors?
If you run a parking program, you may have asked yourself these questions and others. Maybe you calculate your collection rate on a periodic or even regular basis. Or maybe you haven’t thought about it much because there’s a lot on your plate.
Did you know that accurately calculating and then regularly monitoring your collection rate is the most powerful tool you have and allows you to identify:
- Citation issuance errors and areas for PEO retraining
- DMV data problems and the value of skiptracing
- Missed noticing cycles
- Missed or delayed payment postings
- Additional sanctions or strategies that can improve compliance
- Issues with your adjudication process including your court
- Whether your processing vendor is delivering high quality service.
This webinar will lay a foundation for understanding the importance of collection rate and how to calculate yours.
Finally, we will discuss whether and how an agreed “collection rate” data standard could benefit the industry.
Learning objectives
As an attendee you will:
- Learn how to calculate your program’s “Citation Collection Rate”
- Understand the importance and variety of the information that can be gleaned from understanding your collection rate
- Learn how these insights will help you identify areas for improvement in your citation processing program
- Be better able to measure and compare your processing vendor’s performance.
Key take away: How to calculate your program’s citation collection rate
The Quirky World of Parking, Four Decades of Observations, One Parking Space at a Time.
July 14, 2021
Presenter: Larry J. Cohen, CAPP
Ever wanted to write a book about your parking experiences? If so, take this journey with Larry J. Cohen, CAPP as he shares with you the book writing process and tells some of the crazy stories from his 40-year career in parking management.
Learning objectives: A parking 101 masterclass in parking operations, leadership, management and conflict resolution.
Key take away: The stories discussed in the presentation will educate members in all areas of operations and prepare staff on how to best handle issues we deal with day-to-day.
Electrifying Transportation: Maximizing behavioral, economic, and environmental outcomes - May 19, 2021
Speaker: Josh Kavanagh, UCSD and Byron Washom, UCSD
UC San Diego built the world’s largest and most diverse university EV charging network and a user base of more than 2500 unique customers. How’d they do it? Deep partnerships among campus transportation, university’s research enterprise, industry, and grant-making entities all played a role and a laser focus on customer needs and infrastructure efficiency allowed them to go further and faster than their peers. Participants will learn how the UC San Diego team fine-tuned their recipe for success and how they’re both shaping user-behavior and EV parking demand. With the national discussion shifting toward infrastructure funding, you don’t want to miss this discussion on how to best position your program and new funding opportunities that are on the horizon.
Listen Here
Inhabited Vehicles - April 21, 2021
Speaker: Christina Jones, Walker Consultants
The nomadic lifestyle represented by inhabited vehicles has grown exponentially over the last decade—by some estimates, over 300% in the last 3 years. These vehicle inhabitants by choice are adding to the existing population of those inhabiting vehicles due to housing challenges, also growing in number as living costs rise during the economic downturn. Inhabited vehicles parked on-street reduce turnover of parking supply, create environmental issues, and contribute to congestion and unsafe travel conditions. This webinar presents regulations and programming in use throughout the Mountain Region and West Cost intended to mitigate the impacts of these vehicles on the parking system, including a discussion of several successful partnerships and their challenges and outcomes. Learning Objectives: 1. Identify the typical impacts common types of vehicle inhabitants have on on-street parking. 2. Explore examples of current regulations and programming in use. 3. Learn about steps to effectively address the challenges related to parking inhabited vehicles on-street.
Workplace Resiliency Webinar: Calming in Critical Moments - March 17, 2021
In this 40-min webinar, participants will learn: What resiliency actually is and the benefits of integrating it into our lives • A little science behind just how this all works • The primary components of building resiliency • Most importantly: 1. How to prime ourselves for Resiliency 2. How to practice Resiliency daily 3. How to build a culture of Resiliency for your team . Listen Here
Speaker: Dr. Patrick Jeffs
Pandemic Recovery - February 17, 2021
Panelist: Brandy Stanley, Donovan Durband, Andy Cushman and Jim Sayre
Please join us for an updated pandemic recovery panel discussion. Our panel consist of professionals from municipalities, university, airport and hospital parking operations: Brandy Stanley – City of Las Vegas, Donovan Durband – City of Tucson, Andy Cushman and Jim Sayre – University of Arizona. From a customer/driver perspective: What does recovery look like? How long do we see impacts? Plans for pandemic resurgence? Join us for a lessons learned, how we are coping and what our new “normal” is looking like as we maneuver back into cities re-opening, people coming back to work and navigating ripples. Listen Here
Threats to Parking Services: Cyber Security Briefing and Best Practices to Avoid the Unthinkable
Description: Let's face it, Parking Services can be a prime target for persons seeking to disrupt operations or other nefarious actions. This 1 hour webinar will examine the current threat landscape and hacker methods for breaching technology systems. We will identify security program best practices that any organization can follow, and sources of information and assistance. Questions and discussion on security issues will focus on participants' specific interests or needs.
Participants will learn:
• The landscape of current cyber security threats.
• Sources of information and assistance on security issues.
• Essential methods and practices for ensuring secure operations.
Participants will have access to a website with presentation slides and resources for future reference.
Spokane, WA - Emergency Management: Parking in the Time of COVID-19 - 1 CAPP Point
While parking is often an afterthought in the face of a public health emergency, flexible parking management is one of the keys to creating the framework within which communities can reduce vulnerability and cope with disasters. Successful approaches to parking management can enable adaptive emergency response, maximize access to parking assets and curbside real estate when they’re most needed, and quickly get people back to work in times of uncertainty. This session will explore various approaches to municipal parking management in the time of COVID-19, identifying policies and procedures that allowed the parking team to get involved early in the emergency response and support the Emergency Operations Center (EOC). Hear from the City of Spokane’s parking team about their parking challenges leading up to COVID, the pandemic impacts and the ongoing trials and tribulations managing parking in this current environment.
Evolving from "Nice to have vs. Got to Have" - November 10, 2020 - 1 CAPP Point
Description: Presentation Summary: In this session, Brian and Tammy will outline the template to becoming part of someone’s everyday operation. They will identify key areas where failures occur, use data to validate areas to target and root causes, and provide a roadmap to overcoming obstacles. This includes concepts such as process change, communication links and employee training. They will also demonstrate how to keep key stake holders in the loop, as part of the decision making process. And lastly, they will explain how to report on progress and ongoing maintenance.
Listen to the Webinar Here
The Customer Experience Transformation - From zero to paid parking in Paso Robles - October 21, 2020 - 1 CAPP Point
The City of Paso Robles is an increasingly popular tourist destination with a vibrant downtown. In 2018, the City didn’t have a single time limit or parking meter, the parking municipal codes hadn’t been updated since the 1950’s, and the community’s perception of parking challenges was varied. This session will describe the City’s innovative approach to overcoming long-entrenched parking challenges and walk through the creative, hands-on, and even aggressive strategies that enabled the City’s warp speed transformation. Hear firsthand from the Police Department, Assistant City Manager, Parking Ambassador, and other key City staff about Paso Robles’s transformation over the past two years, the array of parking technologies that have been introduced, and how the City incorporated customer service and outreach as a key element of the revitalized program. Learn how this new and small program is surviving post-COVID19.
When Your Parking Lots Are Not Parking Lots, What Are They? - September 23, 2020 - 1 CAPP Point
How to manage paid parking operations and relocate transportation services while maintaining service excellence. This presentation will discuss parking operations at country’s second largest convention center, the Las Vegas Convention Center with over 4.8 million square feet of space and 5,000 – 10,000 surface parking spaces which are converted to outdoor exhibit space, race tracks, or massive equipment displays throughout the year hosting hundreds of thousands of attendees during a single event. How do they do it? This presentation will give you insight into the planning and execution of traffic control and event planning, off site parking management and creating pop up transportation centers for show such as SEMA and Con Expo.
Learning Objectives:
· How to manage Customer Service in Security and parking
· Meeting the challenges and required flexibility with positivity
· Thinking outside the box
· How to work with outside agencies
· Networking net worth
· Technology disruptions Dealing with Uber and Lyft
Pandemic Recovery: The Road to Recovery - July 8, 2020
Please join us for a pandemic recovery panel discussion. Our panel consist of professionals from municipalities, university, airport and hospital parking operations: Brandy Stanley – City of Las Vegas, Donovan Durband – City of Tucson, Andy Cushman and Stephanie Barnes – LAZ Parking, and Jim Sayre – University of Arizona. From a customer/driver perspective: What does recovery look like? How long do we see impacts? Plans for pandemic resurgence? Join us for a lessons learned, how we are coping and what our new “normal” is looking like as we maneuver back into cities re-opening, people coming back to work and navigating ripples.
Curbside Management: Best Practices - June 12, 2020
The curb is simple, right? Sidewalk, maybe some landscaping, travel lanes…not anymore. With the advent of Transportation Network Companies, the permeation of new micro-mobility options like e-scooters and e-bikes, increasing pressures to use public spaces to supplant tight municipal budgets, and the looming presence of autonomous vehicles, the curb is becoming complicated. Join us for a workshop on how you can take control of the right-of-way and bring the most value to your precious curb.
Speaker: Mallory Baker, Walker Consultants
Execution - May 13, 2020
This webinar discusses linkages between strategic intent and desired outcomes in the context of plan execution. We will identify obstacles to effective execution of plans and the tactics for developing teams that are highly engaged in producing consistent results. We will also look at leadership qualities, and self-inspection of what it takes to create a culture of high-performing teams that execute. The limitations and motivators within our higher education environments will be considered. Participants will develop a plan of engagement and staff development to improve teamwork, execution and desired future state culture for achieving strategic outcomes.
Parking, Pandemics and the Road Ahead - April 7, 2020
SWPTA is joining with the Middle Atlantic Parking Association on this all important webinar on how members from across the industry (including private operators, municipalities, educational institutions, and vendors) are dealing with the realities of the COVID-19 pandemic and how we can plan for success in the weeks, months, and years ahead.
