Speakers: Jacque West, City of Spokane, Kris Becker, Jesten Ray , City of Spokane
Evolving from "Nice to have vs. Got to Have" - November 10, 2020
Description: Presentation Summary: In this session, Brian and Tammy will outline the template to becoming part of someone’s everyday operation. They will identify key areas where failures occur, use data to validate areas to target and root causes, and provide a roadmap to overcoming obstacles. This includes concepts such as process change, communication links and employee training. They will also demonstrate how to keep key stake holders in the loop, as part of the decision making process. And lastly, they will explain how to report on progress and ongoing maintenance.
Listen to the Webinar Here
The Customer Experience Transformation - From zero to paid parking in Paso Robles - October 21, 2020
The City of Paso Robles is an increasingly popular tourist destination with a vibrant downtown. In 2018, the City didn’t have a single time limit or parking meter, the parking municipal codes hadn’t been updated since the 1950’s, and the community’s perception of parking challenges was varied. This session will describe the City’s innovative approach to overcoming long-entrenched parking challenges and walk through the creative, hands-on, and even aggressive strategies that enabled the City’s warp speed transformation. Hear firsthand from the Police Department, Assistant City Manager, Parking Ambassador, and other key City staff about Paso Robles’s transformation over the past two years, the array of parking technologies that have been introduced, and how the City incorporated customer service and outreach as a key element of the revitalized program. Learn how this new and small program is surviving post-COVID19.
When Your Parking Lots Are Not Parking Lots, What Are They? - September 23, 2020
How to manage paid parking operations and relocate transportation services while maintaining service excellence. This presentation will discuss parking operations at country’s second largest convention center, the Las Vegas Convention Center with over 4.8 million square feet of space and 5,000 – 10,000 surface parking spaces which are converted to outdoor exhibit space, race tracks, or massive equipment displays throughout the year hosting hundreds of thousands of attendees during a single event. How do they do it? This presentation will give you insight into the planning and execution of traffic control and event planning, off site parking management and creating pop up transportation centers for show such as SEMA and Con Expo.
· How to manage Customer Service in Security and parking
· Meeting the challenges and required flexibility with positivity
· Thinking outside the box
· How to work with outside agencies
· Networking net worth
· Technology disruptions Dealing with Uber and Lyft
SWPTA Membership and Conference Update - August 26, 2020
Conference? Pfft. We don’t need a conference to be engaged with you! We’ve got exciting plans to share with you. Join SWPTA Board President Andrew Vidor, Immediate Past President Julie Dixon and Past President and Conference Chair Brandy Stanley on this not to be missed overview of what's coming for SWPTA this year. SWPTA has big plans to engage members and sponsors over the next year and this webinar will explain it all.
Pandemic Recovery: The Road to Recovery - July 8, 2020
Please join us for a pandemic recovery panel discussion. Our panel consist of professionals from municipalities, university, airport and hospital parking operations: Brandy Stanley – City of Las Vegas, Donovan Durband – City of Tucson, Andy Cushman and Stephanie Barnes – LAZ Parking, and Jim Sayre – University of Arizona. From a customer/driver perspective: What does recovery look like? How long do we see impacts? Plans for pandemic resurgence? Join us for a lessons learned, how we are coping and what our new “normal” is looking like as we maneuver back into cities re-opening, people coming back to work and navigating ripples.
Curbside Management: Best Practices - June 12, 2020
The curb is simple, right? Sidewalk, maybe some landscaping, travel lanes…not anymore. With the advent of Transportation Network Companies, the permeation of new micro-mobility options like e-scooters and e-bikes, increasing pressures to use public spaces to supplant tight municipal budgets, and the looming presence of autonomous vehicles, the curb is becoming complicated. Join us for a workshop on how you can take control of the right-of-way and bring the most value to your precious curb.
Speaker: Mallory Baker, Walker Consultants
Execution - May 13, 2020
This webinar discusses linkages between strategic intent and desired outcomes in the context of plan execution. We will identify obstacles to effective execution of plans and the tactics for developing teams that are highly engaged in producing consistent results. We will also look at leadership qualities, and self-inspection of what it takes to create a culture of high-performing teams that execute. The limitations and motivators within our higher education environments will be considered. Participants will develop a plan of engagement and staff development to improve teamwork, execution and desired future state culture for achieving strategic outcomes.
Parking, Pandemics and the Road Ahead - April 7, 2020
SWPTA is joining with the Middle Atlantic Parking Association on this all important webinar on how members from across the industry (including private operators, municipalities, educational institutions, and vendors) are dealing with the realities of the COVID-19 pandemic and how we can plan for success in the weeks, months, and years ahead.