2022 SWPTA Frontline training series

This interactive training session is intended for front line staff, supervisors and managers in the parking, transportation and mobility industry. Attendees will learn about effective ways to navigate and successfully work with the public in the roles of their day to day jobs.                                                                                                                                               

Learning Objectives:  

What you’ll learn by attending this training. 

• Ways to deescalate situations when interacting with the public  

• Situational awareness 

• Successful strategies to be an effective front line leader 

• Opportunities to ask questions of our industry professionals  

• Networking opportunities with peers in our industry  

Who should attend:  

Front line staff working with the public, managers and supervisors, valet attendants, parking enforcement officers, shuttle drivers, bus drivers, light rail operators, traffic control staff, transit operators, parking operators, those interested in becoming better at their profession in the parking, mobility and transportation industry.  

Presented by:

Leo Pelle, City of Boulder For over 7 years, Leo Pelle has been a noteworthy leader in the public sector and in the parking professional space. You may know him for his work as the Parking Enforcement Supervisor at the City of Boulder. But Leo Pelle can also be credited with contributions to public safety, talent management, and various parking enhancements. Driven by a strong desire to succeed and help others to do the same, Leo takes pride in providing the best customer service and collaboration possible, with the goal of helping all achieve successful results.  

Dave Burton, City and County of Denver I am the Training Coordinator for Denver’s Right-of-Way Enforcement Division. I also oversee two teams that specialize in ADA/disability parking enforcement and a team that enforces right-of-way permits and encumbrances. I have worked for the City since November of 2017 and began my career as a ROWE I agent. I promoted to supervisor and training coordinator in May of 2019. All of my time with the City & County of Denver has been spent with ROWE. I graduated from the University of Colorado in 2017 with a Bachelor in Urban Geography and Geographic Information Systems. During my career at the City, I have attended PEAK Academy and am certified in Black Belt process improvement. I am interested in further developing the divisions training program by incorporating more comprehensive curriculums for agent safety. 

Event moderators: 

SWPTA Board Members Dane Lyon, Passport and Andrew Vidor, Walker Consultants  

Sponsored by: Flash Parking