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Southwest Parking

2022 SWPTA Frontline training series

Adding to Your Customer Service Toolbox – How frontline staff can navigate successful outcomes when

This interactive training session is intended for front line staff, supervisors and managers in the parking, transportation and mobility industry. Attendees will learn about effective ways to navigate and successfully work with the public in the roles of their day to day jobs.                                                                                                                                               


Learning Objectives:  

What you’ll learn by attending this training. 

• Ways to deescalate situations when interacting with the public  

• Situational awareness 

• Successful strategies to be an effective front line leader 

• Opportunities to ask questions of our industry professionals  

• Networking opportunities with peers in our industry  


Who should attend:  

Front line staff working with the public, managers and supervisors, valet attendants, parking enforcement officers, shuttle drivers, bus drivers, light rail operators, traffic control staff, transit operators, parking operators, those interested in becoming better at their profession in the parking, mobility and transportation industry.  


Presented by:

Leo Pelle, City of Boulder For over 7 years, Leo Pelle has been a noteworthy leader in the public sector and in the parking professional space. You may know him for his work as the Parking Enforcement Supervisor at the City of Boulder. But Leo Pelle can also be credited with contributions to public safety, talent management, and various parking enhancements. Driven by a strong desire to succeed and help others to do the same, Leo takes pride in providing the best customer service and collaboration possible, with the goal of helping all achieve successful results.  


Event moderators: 

SWPTA Board Members Dane Lyon, Passport and Andrew Vidor, Walker Consultants  


Sponsored by: Flash Parking

Details

Date:

Wednesday July 20, 2022

12:00pm-4:00pm


Location:

Denver, CO 


Schedule:

  • Box lunch with ice breaker 12-1
  • 3 hours of educational material 1-4
  • Optional networking event 4:30

Cost:

$35 members/$50 non-members

Register

Upcoming Events

SWPTA 2022 Annual Conference

Golden Nugget Hotel

October 24-26, 2022

Room Reservations 

  

Or Call 1-800-331-5731 in order to make  individual hotel reservations. When booking reservations over the phone, guests must mention following group code: GSSWP22

More details to come

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Look Forward to Seeing you in Las Vegas!

 

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Warren Reynolds Scholarship program

Conference Scholarships

Every year SWPTA awards a number of scholarships to people who are financially unable to attend the annual conference.  This year due to restrictions on budgets SWPTA finds this scholarship especially necessary.  Please feel free to share the scholarship application with your friends and colleagues. 

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Frontline Training Series in Denver, Colorado

Learn how frontline staff can navigate successful outcomes when working with the public!

Register Now