Connect. Share. Educate

June 16, - 10:30 AM-11:30 AM PST

Speaker:  Mike Nickolaus

• Why “Collection Rate” is the Most Important Metric for your Parking Citation Program….and How to Calculate It
• What’s the difference between “collection rate”, “windshield rate”, “payment rate”, “closure rate”?

If you run a parking program, you may have asked yourself these questions and others. Maybe you calculate your collection rate on a periodic or even regular basis. Or maybe you haven’t thought about it much because there’s a lot on your plate.

Did you know that accurately calculating and then regularly monitoring your collection rate is the most powerful tool you have and allows you to identify:

1. Citation issuance errors and areas for PEO retrainingDMV data problems and the value of skiptracing Missed noticing cycles
2. Missed or delayed payment postings 
3. Additional sanctions or strategies that can improve compliance
4. Issues with your adjudication process including your court
5. Whether your processing vendor is delivering high-quality service.

This webinar will lay a foundation for understanding the importance of collection rate and how to calculate yours. Finally, we will discuss whether and how an agreed “collection rate” data standard could benefit the industry. Learning objectives:

1. Learn how to calculate your program’s “Citation Collection Rate”
2. Understand the importance and variety of the information that can be gleaned from understanding your collection rate
3. Learn how these insights will help you identify areas for improvement in your citation processing program
4. Be better able to measure and compare your processing vendor’s performance. 
5. How to calculate your program’s citation collection rate and why it’s important

Join us for our next SWPTA networking event! Brought to you by DESMAN, connect with other SWPTA members for some great social networking with our Parking and Transportation colleagues.
Bring on your favorite parking-themed beverage to share, and engage with SWPTA in any or all of these ways:

• Post a video of you mixing/creating the cocktail
• Post a photo of your cocktail on our social media with the hashtags #DESMANdoesdrinks and #SWPTAswagbox.
• Bonus points if we see your SWPTA shot glass! #SWPTAshotglasstravels

Be sure to use the hashtags to be eligible for prizes!

The grand prize winner will also have their parking-themed cocktail featured at the in-person Southwest Parking and Transportation Annual Conference,  October 25 – 27 in Las Vegas!

The winner will be chosen by DESMAN and receive a gift card.
So bring on the cocktails and let’s get some curbside conversation going SWPTA style!