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SWPTA MID-YEAR SPRING TRAINING

JUNE 27-28, 2016

UNIVERSITY OF NEW MEXICO, ALBUQUERQUE

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SCHEDULE

JUNE 27

1:00 PM – 4:00 PM PARKING ENFORCEMENT

JUNE 28

8:00 AM – 9:00 AM NETWORKING BREAKFAST

9:00 AM – 12:00 PM CUSTOMER SERVICE AND

MANAGERIAL TRAINING

12:00 PM – 1:00 PM NETWORKING LUNCH

1:00 PM – 4:00 PM CONFLICT RESOLUTION AND  MANAGERIAL TRAINING

 

 

Parking Enforcement – The Basics & Beyond

This interactive session will focus on ‘the basics & beyond’, including customer service and technology for parking enforcement.  We cannot forget that often times, a PEO may be the only contact that a parking patron may have with your agency.  PEOs are a direct representation of your Agency and they should become customer service ambassadors for your community.  Their enforcement duties not only ensure parking availability and vehicle turnover, but can allow an outlet for public relations and addressing community aesthetics and safety hazards.

 

Customer Service and Conflict Resolution – Achieving Success in with Every Customer Interaction

Customer service and conflict resolution are common buzz words in our industry, but what does success look like in any given type of interaction?  In this hands on session, we will focus on practical applications that participants can use to create positive experiences with customers and minimize or avoid conflict all together when issues arise.  Whether you’re new to your role or a seasoned industry veteran, join us to learn new techniques that put you in the driver’s seat regardless of the customer interaction.

Registration Information

 

PARKING ENFORCEMENT ONLY

$35

FULL 2 – DAY TRAINING

•       PARKING ENFORCEMENT

•       CUSTOMER SERVICE

•       CONFLICT RESOLUTION

$65

MANAGERIAL TRAINING

$65

 

register here

 

 

 

 

 

 

 

SAVE THE DATE:

SWTPA Annual Conference

September 12 – 14, 2016 * Golden Nugget * Las Vegas

 

Mark your calendars for SWPTA’s Annual Fall Conference in Las Vegas. Parking and transportation organizations will send their employees to the conference because they know SWPTA makes solving parking issues fun!

  • All interactive Presentations
  • Design Charrettes
  • World Class Networking Events
  • Round table Problem Solving and much more…