SWPTA MID-YEAR SPRING TRAINING
JUNE 27-28, 2016
UNIVERSITY OF NEW MEXICO, ALBUQUERQUE
|1:00 PM – 4:00 PM||PARKING ENFORCEMENT|
8:00 AM – 9:00 AM NETWORKING BREAKFAST
9:00 AM – 12:00 PM CUSTOMER SERVICE AND
12:00 PM – 1:00 PM NETWORKING LUNCH
1:00 PM – 4:00 PM CONFLICT RESOLUTION AND MANAGERIAL TRAINING
Parking Enforcement – The Basics & Beyond
This interactive session will focus on ‘the basics & beyond’, including customer service and technology for parking enforcement. We cannot forget that often times, a PEO may be the only contact that a parking patron may have with your agency. PEOs are a direct representation of your Agency and they should become customer service ambassadors for your community. Their enforcement duties not only ensure parking availability and vehicle turnover, but can allow an outlet for public relations and addressing community aesthetics and safety hazards.
Customer Service and Conflict Resolution – Achieving Success in with Every Customer Interaction
Customer service and conflict resolution are common buzz words in our industry, but what does success look like in any given type of interaction? In this hands on session, we will focus on practical applications that participants can use to create positive experiences with customers and minimize or avoid conflict all together when issues arise. Whether you’re new to your role or a seasoned industry veteran, join us to learn new techniques that put you in the driver’s seat regardless of the customer interaction.
PARKING ENFORCEMENT ONLY
FULL 2 – DAY TRAINING
• PARKING ENFORCEMENT
• CUSTOMER SERVICE
• CONFLICT RESOLUTION
SAVE THE DATE:
SWTPA Annual Conference
September 12 – 14, 2016 * Golden Nugget * Las Vegas
|Mark your calendars for SWPTA’s Annual Fall Conference in Las Vegas. Parking and transportation organizations will send their employees to the conference because they know SWPTA makes solving parking issues fun!