SWPTA Shop Talk – Spring 2014

Communication: how to answer the question really being asked?

When used properly communication is the most efficient tool in our arsenal. When communication is not sent or received in the manner intended it can be the most frustrating of hindrances. Often times we are asked a question in the course of our work and provide an answer to the customer. While the answer is directed to the question it is not really the answer the customer is looking for. Join us in our roundtable discussion to explore this topic and provide anecdotes to ensuring the question being asked is the information being sought.

Join us on March 28th for an informal discussion amongst your colleagues. Look for an invite through AnyMeeting soon!

Leave a Reply

Your email address will not be published. Required fields are marked *